This website is owned and operated by BePure Health Limited (BePure, we, us, our).
By using this website, you agree to the following terms and conditions.
The BePure online store is restricted to those over the age of 18 years.
All prices on the BePure online store and all orders processed are in New Zealand dollars. All prices include GST when purchased in New Zealand and exclude GST when purchased elsewhere. Prices do not include shipping costs.
All transactions on our website are processed through a highly secure and fully compliant payment gateway platform that utilises industry best practice encryption and security. We, BePure, therefore do not store your card data to process your payment or for any future orders, you may want to make.
Constantly dedicated to providing you with quality products that are of the safest standard, we are pleased to announce BePure is the first New Zealand company to receive a BSCG Certified Drug Free® certification for our nutritional products BePure One, BePure Three and BePure Ten. Full details are available on the BePure BSCG certification page.
On BePure autoship you are entitled to several exciting perks.
Please see the full BePure autoship T&C's for further details.
We may cancel any of our events at any time for any reason. If we cancel an event, we will refund you the price of your ticket, but we are not responsible for any personally incurred costs, including accommodation, airfares or other transport costs.
By purchasing a ticket to one of our events you consent to us using your image in any photography or video recordings we create unless you notify us otherwise.
We may use these recordings at any time in the future. If you provide us with comments, feedback or testimonials, you consent to us using this information in our marketing collateral (provided we won't identify you by name without your permission).
You may ask us to remove any such information by contacting firstname.lastname@example.org and we will remove reference to your remarks in any future collateral.
Tickets for our events are non-refundable including during promotions. If you can no longer attend an event, you are welcome to transfer your ticket to another date, location or to someone else. Please email us if you wish to do so: email@example.com
1. BePure purchases eligible for this offer
BePure Fourth Autoship Reward (the offer) states that all BePure customers on an autoship for BePure products or packs will be reimbursed for every fourth order, essentially receiving the order for free.
'Reward' requires four consecutive paid orders with a maximum of one skip or postponement. If an order has been skipped two times or more, the reward is not eligible. If an order has been postponed for longer than it's order frequency, or two times or more, the reward is not eligible.
2. The offer launch and expiry
BePure Fourth Autoship Reward was launched on November 15 2018 (the launch date).
For existing customers, the next autoship order on or after this launch date is the first order counting towards the reward.
BePure Fourth Autoship Reward (the offer) is subject to change.
3. How to redeem offer
Due to our IT system requirements, the fourth order will be processed at the usual autoship price and charged to the customers nominated credit card as per usual.
In order to receive this fourth order free, the customer must email the Nutritional Health Support Team at firstname.lastname@example.org, within 30 days of their fourth order being processed, to request reimbursement of their order. The eligible order number, customer name and customer email must be provided. A full refund will be processed, providing the order is eligible, within 6 - 10 business days.
A refund must be requested within 30 days of the order being processed. Any orders outside of 30 days are not eligible.
Shipping is not included in the purchase price of BePure products listed on the BePure online store.
Cost of shipping
BePure offers free shipping within New Zealand when an order of greater or equal value to $79 is placed through the BePure Store. If an order placed on the BePure store is less value than $79, BePure will charge $11.95 for shipping within New Zealand.
Shipping charges apply for all international orders. A standard shipping charge of $35 to the rest of the world (excluding Europe) will be added to the order at the time of purchase.
Autoship: Postponement of a recurring order must be completed through the customer's online BePure account or by contacting BePure, and receiving written confirmation from BePure, at least 24 business hours prior to the customer's next shipment date. Cancellation of a recurring order, or the entire autoship subscription, must be completed by contacting BePure, and receiving written confirmation from BePure, at least 24 business hours prior to the customer's next shipment date. Failure to do this may result in a cancellation and return fee or failure to cancel the recurring order. Once payment is processed for a recurring order, we are unable to cancel the order due to the shipping process having already begun.
For example, if your order is due to recur on the 9th of March, you will need to cancel or postpone the order, and receive written confirmation from BePure, by 5 pm on the 8th of March.
One-off purchases: We cannot guarantee that an order made on the BePure website can be cancelled at no additional cost. A cancellation fee may occur.
All orders require a signature upon delivery to ensure the order successfully reaches the customer. If no-one is present to sign for the delivery, the carrier will leave a Card to Call and the customer will need to contact the carrier to arrange collection of the item.
The customer can arrange special delivery instructions or an 'Authority to Leave' so that orders are delivered without being signed for and this needs to be made directly with the carrier. Should this option be arranged, BePure cannot take responsibility for failed deliveries or missing items.
Please note if your shipment is unable to be delivered due to an incorrect address or is returned to sender, shipping costs of $11.95 will also apply on all following shipping attempts.
All returns must be received at our warehouse within 14 days of purchase. Any return outside of 14 days will not be accepted and refunded and will be shipped back to the customer. Product must be unopened, with the tamper seal still in tact, and returned in it's original packaging such as BePure Box/Wood Wool.
Damaged or degraded nutritional support products can be returned for a full refund. Please contact the Nutritional Health Support Team to arrange your return on 0800 52 54 52 or email them at email@example.com.
Returns Policy for recurring orders
Failure to cancel an order before 24 business hours prior to the next shipment date may result in an unnecessary shipment. In this situation, the customer may return these and will need to cover the cost of return shipping. Products must remain unopened. Please note if the seal is broken on any products they cannot be returned. Please contact the Nutritional Health Support Team to arrange your return on 0800 52 54 52 or email them at firstname.lastname@example.org.
Once received at the BePure Warehouse, a full refund will be processed for the returned nutritional support products. Please note, cancellation and return fees apply and are at the discretion of the BePure team.
Refunds may take 6 - 10 business days to process and show in your account. Refunds will be processed to the same credit card used for the purchase.
Occasionally, the BePure website might contain links to other third party websites. Those links are provided for your convenience and don't mean that we endorse the website. We are not responsible for the content of any third party website linked to our website.
The information contained on our website has been prepared for the purpose of providing information, including about our products and services, and is not intended to provide medical advice or designed to rectify, treat or cure any specific medical conditions or diseases. Nothing stated or posted on our website is intended to be and must not be taken to be, medical advice. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or content contained on our website.
We don't warrant or guarantee the accuracy, completeness or suitability of the information and materials contained on this website for any particular purpose.
BePure is not liable for any claim, loss, damage or liability arising out of, or relating to, this BePure website or the information contained on it.
All material on our website and all software, design, text and graphics on our website are owned or licensed by us and protected by law. You must not copy, sell or use any part of our website or any material contained on our website without our written consent.
The BePure website and all contracts entered into through it are governed by and interpreted in accordance with New Zealand law.
We may change, delete or move any of the material on this website or these terms and conditions, at any time without notice.
BePure is not a designated company by insurance providers and as our services are currently considered outside the usual model of healthcare insurance. At this time reimbursements will not be supported by BePure.
BePure owns the trademarks, service marks, trade names, and other intellectual property and proprietary rights throughout the world associated with BePure Content, the Website, and the Services. Moreover, the term “BePure” and anything on the Website that identifies or distinguishes BePure from any other goods and services are registered or unregistered trademarks of BePure (the “BePure Trademarks”). Except as otherwise permitted by law, you agree not to display or use in any manner the BePure Trademarks without BePure's prior written consent.
We only collect personal information that you provide us directly, e.g. when you sign up for our newsletter, ask us a question, or purchase from the BePure online store. The information we collect may include your name, email address, phone number, billing address, shipping address, credit card details and other personal information. You don't have to provide us with your personal information, but if don't then you might not be able to use all the features of this BePure website or remain up to date with BePure developments.
We may use the information we collect from you to:
We may share your personal information with third parties who assist us in operating BePure, our website and our online store. We may also disclose your personal information to comply with the law or to protect the property or safety of BePure or others.
You can access or update your personal details at any time by contacting us on 0800 52 54 52 or at email@example.com.
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