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QUESTIONS RELATING TO

We know there are always questions to be asked. If you’re stumped on an answer in relation to BePure, our products or services then have a browse below to see if our FAQs helps.

If your question isn’t answered here, then please do call us on 0800 52 54 52 or email us at info@bepure.co.nz.

Frequently Asked Questions

Ben Warren

Recognised as a leader in his field with over 15 years of hands on experience, Ben Warren is one of New Zealand's most prominent nutritionists and holistic health experts. He founded BePure over 10 years ago. You can read more about Ben here.

At the moment Ben is no longer seeing clinic clients personally, but has a team of qualified BePure Holistic Health Consultants under his direction who provide incredible and expertise support.

To find out when Ben is next hosting an event near you, sign up to the BePure newsletter or like us on Facebook or Instagram to stay in the know. We keep in regular contact about upcoming events and specials. You can also check out the events page for his current scheduled events.

Nutritional Support

Yes, we can ship internationally (excluding Europe). International orders can be placed through the online store and a standard shipping charge of $35 applies to all orders. International orders can take up to 2 - 3 weeks depending on their location and the Customs requirements for that country. Please note, we are unable to provide tracking information on international orders.

International orders may attract local Customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of BePure. No refunds will be issued for orders where tax/duties remain unpaid by the purchaser. Please check with your local Customs agency regarding the tax/duty likely to be charged prior to ordering.

Please contact us for more information on international shipping on 0800 52 54 52 or orders@bepure.co.nz.

Shipping on BePure orders of equal or greater value to $79 is free within New Zealand. Orders of lesser value than $79 will incur a shipping cost of $11.95.

A standard shipping charge of $35 applies for all international orders.

Please note that if you cancel an order within 24 hours of shipping you may receive a cancellation and return fee as according to the BePure Terms and Conditions.

If your shipment is unable to be delivered due to an incorrect address or is returned to sender, shipping costs of $11.95 will also apply to all following shipping attempts.

Please have a read of our Terms and Conditions for full shipping details.

Please have a read of our Terms and Conditions for our full Returns Policy, including information subscription products.

Once payment is processed for an order, we are unable to cancel the order due to the shipping process having already begun. Please get in touch with our Nutritional Health Support Team to arrange return of your order. You can give them a call on 0800 52 54 52 or email them at orders@bepure.co.nz.

All returns need to be received at our warehouse within 14 days of purchase. Product must be unopened, with the tamper seal in tact, and returned in it's original packaging.

A full refund (less any cancellation or return fees) will be made once the products have been returned to the BePure warehouse.

As Ben explains, health is not a short-term solution. It takes time for the body to heal and regenerate. Nutrition is literally the building blocks of your cells. That's why it's so important to provide your body with the additional nutritional support it needs long-term to build it back to health.

BePure subscription is the convenient, money-saving option to use when purchasing your BePure products. Basically, it's a 'subscribe and save' system and when you are on BePure subscription you will receive your BePure nutritional support products to your door every eight weeks (or at your desired frequency), making it one less thing you have to think about when taking action for your health.

On BePure subscription you'll also receive some great benefits:

  • A special discounted price on all subscription orders after the initial purchase.
  • Exclusive access to special offer codes from some of BePure's favourite health and wellbeing companies each month.
  • Flexibility to manage your subscription through your online account. Please note, if you would like to cancel your subscription entirely, you will need to contact the BePure team directly by emailing orders@bepure.co.nz or calling us on 0800 52 54 52.


Terms and Conditions Apply

On subscription, you have the flexibility to manage your account at any time yourself. You can do this once you've registered and logged into your BePure account. If you've never logged in, despite already being a BePure customer, you will need to set this up by registering as a new customer. Once registered, you will have access to your BePure order history.

If you need to update your credit card details, change your address, view your next order date or skip your upcoming order, you can simply do this through your online account.

For more detailed changes, including cancelling your subscription entirely, changing your selection of subscription products or postponing the next order to a specific date, please call our Nutritional Health Support Team on 0800 52 54 52 or email us at orders@bepure.co.nz. You can put your subscription on hold at any time however we just require a specified date to hold this to and the maximum time we can hold an subscription for is six months.

Please note, once payment has been processed for your order, we are unable to cancel this order due to the shipping process having already begun.

We are constantly dedicated to providing you with quality products that are of the safest standard and we are pleased to announce BePure is the first New Zealand company to receive a BSCG Certified Drug Free® certification for our nutritional products BePure One, BePure Three and BePure Ten. Full details are available on the BePure BSCG certification page.

BePure is not a diet you are required to follow. We acknowledge that everybody is different and needs different things. We also don't believe in overly restrictive and unsustainable diets. We embrace a philosophy of eating whole, natural foods that support your metabolism by balancing out your blood sugar levels. The recipes on our site are gluten-free, refined sugar-free and often dairy free.

We do offer recipes and meal plans in our 7 Day Basic Detox and 14 Day Comprehensive Detox. These are great tools for getting started on a balanced, nourishing and enjoyable diet.

It is safe and recommended to take BePure One, BePure Three and BePure Gut Renew while you are pregnant and breastfeeding.

As these products are not designed specifically for pregnancy, we do recommend additional nutritionals including iodine and folate, because of the huge demand on the mother's system during pregnancy and while breast feeding. Please speak to your midwife or doctor about this.

BePure One, our ultimate multivitamin, will ensure you are getting the base nutrients required on a day-to-day basis.

BePure Three, our fish oil product, is recommended as an essential nutrient during pregnancy and breastfeeding as the DHA in fish oil is very important for babies brain development.

Taking a quality probiotic, like BePure Gut Renew, is also essential as it's important to have beneficial bacteria present at birth. This is the baby's first dose of probiotics and sets the immune system up for childhood.

BePure EstroClear, BePure Gut Assist, BePure Adrenal Regenerator, BePure ProgestoRenew are not suitable during pregnancy or breastfeeding.

Our BePure Super Boost C (Vitamin C), Zinc Restore, and Progesto Renew are suitable for vegans and vegetarians. The rest of the BePure Product range contains animal products..

BePure Super Boost C and the BePure Gut Renew Probiotic are safe for children. You will need to reduce the amount as per the recommendations on the bottle.

BePure One can be taken for children over 12. Alternatively, we also supply a children's range of products which can be purchased in the BePure online store.

Delivery Information

Orders placed before 12pm are processed that day.

Orders placed before 12pm should be delivered in 1-2 days, orders placed after 12pm should be delivered in 2-3 days except for South Island and rural deliveries which may take 3-4 days.

International orders can vary between 5-10 days depending on their location and the Customs situation for that country.

Orders through the clinic are processed separately to online. You will be sent an invoice and when this is paid your products will be shipped. If you have any queries please contact us at clinic@bepure.co.nz

You can contact our 'orders' team at orders@bepure.co.nz or call us on 0800 873 787 option 1 for assistance with tracking.

Yes we deliver to PO Boxes.

Yes, but please include the business name in the shipping address.

You should expect rural deliveries to take 2-3 days from order processing.

If the orders were placed before 12pm on the same day, the orders will be shipped together.

Our policy is to first locate the order in the courier system and assist with any delivery issues. Lost or missing orders will then be replaced if the delivery issue can not be resolved. Damaged orders will be replaced.

BePure Super Boost C and the BePure Gut Renew Probiotic are safe for children. You will need to reduce the amount as per the recommendations on the bottle.

BePure One can be taken for children over 12. Alternatively, we also supply a children's range of products which can be purchased in the BePure online store.

International orders may attract local Customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of BePure Health. No refunds will be issued for orders where tax/duties remain unpaid by the purchaser. Please check with your local Customs agency regarding the tax/duty likely to be charged prior to ordering.

Clinic

The BePure Clinic is located at 5 Crummer Road, Grey Lynn, Auckland. Not in Auckland? Not to worry, we see people nationwide via video conference via Zoom or over the phone.

Monday - Friday, 9am - 5pm

Closed Weekends and Public Holidays.

An initial Health Consultation includes the following:

  • A series of personalised testing, including a full health history, health appraisal assessment questionnaire, and organ function assessment.
  • An assessment of your macronutrient profile with tailored dietary recommendations.
  • Further investigation into your health concern.
  • Individualised plans to support specific body system and functions.
  • Lifestyle advice and support.

Yes, our consultations can be done one of three ways; face to face at our clinic (available on our BePure Comprehensive Programme only), on the phone or via Zoom (video conference call).

Zoom is simple, quick and free to download for everyone. The BePure team are only a phone call away to assist you with downloading this.

No. Any testing comes at an additional cost to our Clinic Programmes. You can see more details on our tests and costs involved here.

The holistic health consultants can support you with a range of conditions or symptoms. Below is a list of conditions the clinic programmes are designed to support. It is by no means exhaustive. If you have a question about a condition that isn't on this list please contact us at info@bepure.co.nz

  • Auto-immune conditions
  • Diabetes
  • Thyroid concerns
  • Fatigue
  • Depression
  • Anxiety
  • Digestive issues
  • Weight loss
  • Detoxification
  • Adrenal fatigue
  • Hormonal issues
  • Fertility and preconception care
  • Sleep dysregulation
  • Stress management
  • Skin concerns
  • Allergies
  • Musculoskeletal pain
  • Inflammatory disorders
  • Athletic performance
  • ADHD

No, BePure is not a designated company by insurance providers and as our services are currently considered outside the usual model of healthcare insurance. At this time reimbursements will not be supported by BePure and BePure products and services are not applicable for insurance or ACC claims.

QUESTIONS RELATING TO

If your question isn’t answered here, then please do call us on 0800 52 54 52 or email us at info@bepure.co.nz.

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