Whether you've already placed your order, or are just about to, here are some helpful answers to questions you might have in your mind around delivery of your products.
If your question on deliveries of BePure products isn't answered here, then please do call us on 0800 873787 or email email@example.com.
Orders placed before 12pm are processed that day.
Orders placed before 12pm should be delivered in 1-2 days, orders placed after 12pm should be delivered in 2-3 days except for South Island and rural deliveries which may take 3-4 days.
International orders can vary between 5-10 days depending on their location and the Customs situation for that country.
Orders through the clinic are processed separately to online. You will be sent an invoice and when this is paid your products will be shipped. If you have any queries please contact us at firstname.lastname@example.org.
You can contact our 'orders' team at email@example.com or call us on
Yes we deliver to PO Boxes.
Yes, but please include the business name in the shipping address.
You should expect rural deliveries to take 2-3 days from order processing.
Orders are processed Monday to Friday. If you order something over the weekend, they will be processed Monday. We do not process orders on public holidays. They will be processed on the next working day.
If the orders were placed before 12pm on the same day, the orders will be shipped together.
Our policy is to first locate the order in the courier system and assist with any delivery issues. Lost or missing orders will then be replaced if the delivery issue can not be resolved. Damaged orders will be replaced.
International orders may attract local Customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of BePure Health. No refunds will be issued for orders where tax/duties remain unpaid by the purchaser. Please check with your local Customs agency regarding the tax/duty likely to be charged prior to ordering.
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