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BePure Subscription Terms and Conditions

 

BePure Subscription

On BePure subscription you are entitled to several exciting perks.

  • Receive a special discounted price on all recurring subscription orders.
  • Flexibility to manage your subscription orders
  • Access to our BePure Facebook Community Group for extra support on your health journey too.

 

BePure Subscription Flexibility 

The customer has flexibility to manage their subscription subscription.  

Updating credit card details, changing the shipping address, changing the shipping frequency or skipping an upcoming order can be done at any time through registering, and logging into, a myBePure online account.  

To postpone the next shipment date, place an subscription on hold, change the selection of products or cancel an subscription subscription completely, the customer is required to contact BePure, and receive written confirmation from BePure, at least 24 business hours prior to the customer's next shipment date. 

 

Can I change my subscription delivery address?⁠
Yes, you can! Here's the easiest way for you to do it:⁠
1. Hop onto BePure.co.nz⁠
2. Select 'MyBePure' from the top navigation bar.⁠
3. Login with your email address and password.⁠
4. Select 'Manage Subscription'.

Note: Ensure you're changing your address in the Manage Subscription tab, and NOT 'My Account Details'.⁠

5. Select Address and shipping information⁠
6. Edit your current shipping address to your new one.⁠
7. Click save changes. Et voila, all sorted!⁠

 

BePure Subscription Shipping and Delivery 

Shipping is not included in the purchase price of BePure products listed on the BePure online store. 

 

Cost of shipping

BePure offers free shipping within New Zealand when a subscription order of greater or equal value to $79 is processed. If an order processed is less value than $79, BePure will charge $11.95 for shipping within New Zealand. 

Shipping charges for international orders will be calculated at check out based on your selected country. We are unable to provide tracking information on international orders.

 

Cancellations    

Postponement of a recurring order must be completed through the customer's online myBePure account or by contacting BePure, and receiving written confirmation from BePure, at least 24 business hours prior to the customer's next shipment date. Cancellation of a recurring order, or the entire subscription subscription, must be completed by contacting BePure, and receiving written confirmation from BePure, at least 24 business hours prior to the customer's next shipment date. Failure to do this may result in a cancellation and return fee or failure to cancel the recurring order. Once payment is processed for a recurring order, we are unable to cancel the order due to the shipping process having already begun.

For example, if your order is due to recur on the 9th of March, you will need to cancel or postpone the order, and receive written confirmation from BePure, by 5 pm on the 8th of March.   

 

BePure Returns Policy for recurring orders 

All returns must be received at our warehouse within 14 days of purchase. Any return outside of 14 days will not be accepted and refunded and will be shipped back to the customer. Product must be unopened, with the tamper seal still in tact, and returned in it's original packaging such as BePure Box/Wood Wool. 

Damaged or degraded nutritional support products can be returned for a full refund. Please contact the Nutritional Health Support Team to arrange your return on 0800 52 54 52 or email them at orders@bepure.co.nz. 

Failure to cancel an order before 24 business hours prior to the next shipment date may result in an unnecessary shipment. In this situation, the customer may return these and will need to cover the cost of return shipping. Products must remain unopened. Please note if the seal is broken on any products they cannot be returned. Please contact the Nutritional Health Support Team to arrange your return on 0800 52 54 52 or email them at orders@bepure.co.nz.  

 

Refunds 

Once received at the BePure Warehouse, a full refund will be processed for the returned nutritional support products. Please note, cancellation and return fees apply and are at the discretion of the BePure team.

Refunds may take 6 - 10 business days to process and show in your account. Refunds will be processed to the same credit card used for the purchase.