BePure Autoship Terms and Conditions

 

BePure Autoship

On BePure autoship you are entitled to several exciting perks.

  • Receive a special discounted price on all recurring autoship orders.
  • Flexibility to manage your autoship orders.
  • BePure Fourth Autoship Reward
  • Access to our BePure Facebook Community Group for extra support on your health journey too.
  • Each month you will be sent 3 NEW exclusive, special offers from some of BePure's favourite health and wellbeing companies. 
  • A FREE 15 minute consult with the BePure Clinic team*.

 

BePure Autoship Flexibility 

The customer has flexibility to manage their autoship subscription.  

Updating credit card details, changing the shipping address, changing the shipping frequency or skipping an upcoming order can be done at any time through registering, and logging into, a BePure online account.  

To postpone the next shipment date, place an autoship on hold, change the selection of products or cancel an autoship subscription completely, the customer is required to contact BePure, and receive written confirmation from BePure, at least 24 hours prior to the customer's next shipment date. 

 

BePure Autoship Shipping and Delivery 

Shipping is not included in the purchase price of BePure products listed on the BePure online store. 

Cost of shipping

BePure offers free shipping within New Zealand when an autoship order of greater or equal value to $79 is processed. If an order processed is less value than $79, BePure will charge $11.95 for shipping within New Zealand. 

Shipping charges apply for all international orders. A standard shipping charge of $35 to the rest of the world (excluding Europe) will be added to order at the time of processing. 

Cancellations    

Postponement of a recurring order must be completed through the customer's online BePure account or by contacting BePure, and receiving written confirmation from BePure, at least 24 hours prior to the customer's next shipment date. Cancellation of a recurring order, or the entire autoship subscription, must be completed by contacting BePure, and receiving written confirmation from BePure, at least 24 hours prior to the customer's next shipment date. Failure to do this may result in a cancellation and return fee or failure to cancel the recurring order. Once payment is processed for a recurring order, we are unable to cancel the order due to the shipping process having already begun.

For example, if your order is due to recur on the 9th of March, you will need to cancel or postpone the order, and receive written confirmation from BePure, by 5 pm on the 8th of March.   

 

BePure Returns Policy for recurring orders 

All returns need to be made within 30 days of purchase.

Damaged or degraded nutritional support products can be returned for a full refund. Please contact the Nutritional Health Support Team to arrange your return on 0800 52 54 52 or email them at orders@bepure.co.nz. 

Failure to cancel an order before 24 hours prior to the next shipment date may result in an unnecessary shipment. In this situation, the customer may return these and will need to cover the cost of return shipping. Products must remain unopened. Please note if the seal is broken on any products they cannot be returned. Please contact the Nutritional Health Support Team to arrange your return on 0800 52 54 52 or email them at orders@bepure.co.nz.  

Refunds 

Once received at the BePure Warehouse, a full refund will be processed for the returned nutritional support products. Please note, cancellation and return fees apply and are at the discretion of the BePure team.

Refunds may take 6 - 10 business days to process and show in your account. Refunds will be processed to the same credit card used for the purchase.

 

BePure Fourth Autoship Reward Terms and Conditions

1. BePure purchases eligible for this offer

BePure Fourth Autoship Reward (the offer) states that all BePure customers on an autoship for BePure products or packs will be reimbursed for every fourth order, essentially receiving the order for free. 

'Reward' requires three consecutive paid orders with a maximum of one skip or postponement. If an order has been skipped or postponed two times or more, the reward is not eligible.

 

 

2. The offer launch and expiry

BePure Fourth Autoship Reward was launched on November 15 2018 (the launch date).

For existing customers, the next autoship order on or after this launch date is the first order counting towards the reward. 

BePure Fourth Autoship Reward (the offer) is subject to change and expires on January 31 2019.

3. How to redeem offer

Due to our IT system requirements, the fourth order will be processed at the usual autoship price and charged to the customers nominated credit card as per usual.

To be reimbursed for the fourth order, the customer must email the Nutritional Health Support Team at orders@bepure.co.nz, within 30 days of their fourth order being processed requesting reimbursement of their order. The eligible order number, customer name and customer email must be provided. A full refund will be processed, providing the order is eligible, within 6 - 10 business days.

A refund must be requested within 30 days of the order being processed. Any orders outside of 30 days are not eligible.

4. Switched products

Customers who have switched their autoship from one product to another will still be eligible for the Fourth Autoship Reward.

  1. If the products switched to is of increased value, the customer will be refunded the average value of their previous three orders on their fourth order.
  2. If the products switched to is of lesser value, the customer will be refunded the value of their active autoship at the time of their fourth autoship.

5. Separate autoship orders

Each autoship is individual to each other and will be treated as separate purchases. For example, if you have one autoship for the Everyday Health Pack and a second autoship for a Super Boost C, the BePure Fourth Autoship Reward applies to each autoship but separately - the Everyday Health Pack will be refunded after it's fourth order and the Super Boost C will be refunded after it's fourth order.

 

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